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Support & release access

Help for downloads, billing, refunds, and activations

On this pageRelease statusContactBillingAccount deletionSeller details

Release status

Signed desktop installers and companion-store links are published from the Downloads section after the production release gates pass. If a link is unavailable, use this page so support can route you to the correct recovery or availability path.

Support contact

Email support with your desktop platform, app version, operating-system version, and a concise description of the problem. Never send an activation secret, entitlement file, payment-card details, or sensitive screen content.

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Billing, refunds, and activations

ScreenWing Pro purchases use the Apple App Store or Google Play shown in the tablet app. Use the same passwordless ScreenWing email on iPadOS and Android so a purchase from either store belongs to one account. Eligible accounts can try the shared trial for 30 minutes per day, up to 210 minutes per week and 900 minutes per month before subscribing; the quota is account-wide, not device-by-device. One account can register up to five compatible devices, with one display stream at a time. Sign in on the Membership Account page with that email—or choose Membership → Open Membership Account in ScreenWing Desktop—to view plan status, renewal dates, registered computers, tablets used, and recent display activity. Follow the official link for the store used to purchase to manage payment methods, receipts, renewal, cancellation, refunds, or duplicate charges. To register another computer, enter its one-time code in the signed-in mobile Membership screen. An already-active account does not purchase again. Never send email verification codes, store passwords, purchase tokens, card details, or activation secrets to support.

Delete a ScreenWing account

Open Membership in the iPadOS or Android app, sign in, and choose “Delete Account,” or open the web account-deletion page. After a second confirmation, ScreenWing removes the account identity, sessions, registered-device links, tablet labels, and display-activity history and revokes linked desktop activations. Limited identity-detached transaction evidence may be kept for fraud prevention, accounting, refunds, disputes, restoration, or legal obligations.

Important: deleting a ScreenWing account does not cancel an App Store or Google Play subscription. Cancel renewal separately in the store account where you purchased ScreenWing Pro.

Seller details

Seller: KEREGE YAZILIM BİLİŞİM TEKNOLOJİLERİ A.Ş.

Business address: Çalca OSB Mahallesi, 1. Cadde No: 1, 30 Ağustos Organize Sanayi Bölgesi, KÜTAHYA, Kütahya Merkez, 43100, Türkiye

Tax office / ID: Çinili Vergi Dairesi · 5441565128

D-U-N-S: 520144330

Phone: +905333798110

Support: oo25101981@gmail.com

Support center: /support

Legal policies are linked below. If policy text and this support page ever conflict, contact support and rely on the most recent production site build.

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