Refund Policy

We want ScreenWing to be useful on your setup. This Policy explains how to cancel a subscription and request review of a charge.

1. Cancellation

You may cancel automatic renewal at any time in the Apple App Store or Google Play account used for the purchase. Sign in on the Membership Account page with your ScreenWing email, or choose Membership → Open Membership Account in ScreenWing Desktop, to open a verified website session with a link to the appropriate store settings. The website does not receive the desktop activation credential or perform cancellation. Cancellation normally takes effect at the end of the current paid period. Commercial display sessions require an online membership and single-stream concurrency check; cancelling does not immediately remove access from the already-paid period unless the store refunds or revokes it. Removing an app does not cancel the subscription.

2. EU and UK withdrawal rights

If you are a consumer in the European Union, European Economic Area, or United Kingdom, mandatory withdrawal or refund rights may apply to your digital subscription. Because the store used to purchase is the payment and distribution channel, submit the request through that store and follow the terms shown there. Contact ScreenWing support if you need technical information for that request.

If you asked for the digital service to start immediately, applicable law and the store terms may affect the withdrawal amount or eligibility. These statements do not limit any non-waivable local consumer rights.

3. Refund requests

Use Apple’s purchase-problem process for an App Store purchase or Google Play’s order and refund process for a Google Play purchase. If ScreenWing does not work on a supported configuration, contact us promptly for troubleshooting before or alongside the store request. Include the charge date, desktop platform, store used, and a description of the problem. Do not include payment-card numbers, account passwords, full receipt or purchase tokens, or activation secrets.

Duplicate or unauthorized charges must also be reported promptly to the store used to purchase. Refund eligibility and processing are determined by the applicable store terms and mandatory consumer law.

4. How approved refunds work

Apple or Google returns an approved refund to the payment method associated with that store purchase. Store and bank processing time varies and is outside ScreenWing’s control. A refunded or revoked subscription may end ScreenWing Pro access for the associated paid period after the entitlement service receives and verifies the store update.

5. Mandatory consumer rights

This Policy does not limit rights that cannot be waived under the law that applies to you. If local law provides a longer cancellation period or additional remedies for digital services, those rights continue to apply.

6. Contact

Use the Support Center for technical evidence, store refund guidance, or activation restoration. Never post a payment reference, store credential, card detail, purchase token, or activation secret publicly.