We want ScreenWing to be useful on your setup. This Policy explains how to cancel a subscription and request review of a charge.
1. Cancellation
You may cancel automatic renewal at any time through the Stripe Customer Portal available from ScreenWing Desktop or the connected customer dashboard. Cancellation normally takes effect at the end of the current paid period. Removing an app does not cancel billing.
2. Refund requests
If ScreenWing does not work on a supported configuration and our support team cannot resolve the issue, contact us promptly so the charge can be reviewed. Include the email used at checkout, charge date, desktop platform, and a description of the problem. Do not include payment-card numbers or activation secrets.
Requests involving duplicate charges, unauthorized payments, or a service outage will also be reviewed promptly. Eligibility depends on the circumstances, the purchase terms shown at checkout, use of the paid period, and mandatory consumer rights.
3. How approved refunds work
Approved refunds are returned through Stripe to the original payment method. Bank processing time varies and is outside ScreenWing’s control. Refunding the latest membership charge may end access associated with that paid period.
4. Mandatory consumer rights
This Policy does not limit rights that cannot be waived under the law that applies to you. If local law provides a longer cancellation period or additional remedies for digital services, those rights continue to apply.
5. Contact
The current private-beta sandbox cannot create a live ScreenWing charge. Beta participants should use their private invitation channel for testing questions. A verified private refund contact and seller details will be published in the Support Center before live billing is enabled. Never post a Stripe receipt, payment reference, card details, or activation secret publicly.